goSmartAsia Shipping Policy

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When will I receive my order?

For purchase from West Malaysia, your purchase will arrive in about 3-4 working days. Purchase from East Malaysia will take up to 15 days to arrive. After purchase, you will be sent a order tracking code to track your purchase. 

What are the shipping Fees?

*Delivery fee is subject to 18% handling fees and 18% fuel surcharge

How can I track the delivery of my product?

After purchasing, you will be provided a tracking code which will allow you to track the delivery status of your product. Should there be any delay caused by the logistics company, you will be notified via email.


Do you guys ship internationally.

Yes, we ship internationally as well. There was a recent rates adjustment by our international partners. We can only share the revised rates around the first or second week of January 2019 once the new rates are finalised.


My purchase arrived in malfunctioned form. What do I need to do?

Each of our purchase comes with 14-Days Money Back Guarantee. Please email us at Seanlee@gosmart.com.my together with your purchase invoice so we can assist you with a refund. You can read about our refund policy by clicking here


I lost my tracking number. Where can I retrieve that?

Don’t worry, we have your record. Please email us your purchase invoice at Seanlee@gosmart.com.my or you can talk to us by clicking the Whatsapp button.


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At GoSmart, our business lies in integrating the intelligent solutions of tomorrow into the lifestyles of today. Our range of products and solutions are built on the Internet of Things foundation, allowing you to control the audio, visual, lighting and environmental systems of a home, workplace, educational institution, medical centre, or even hotel with just a push of a button.

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